Privacy policy

Privacy policy

Privacy policy

Bosnia and Herzegovina Air Navigation Services Agency (hereinafter: "BHANSA"), as a responsible company takes care of your privacy and protection of your personal data. For that purpose, we have adopted this Privacy Policy, in order to inform you about the ways of collecting and processing personal data.

Using the website
When you visit the website, we automatically collect certain data and statistical information via our Internet servers or "cookies". Examples of information about your use of the site include: the most visited and viewed pages and links on our website, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, your device data such as settings hardware, system activities, types of browsers, etc. The purpose of such processing is to edit our pages in a way that is as efficient and simple as possible for our visitors, or to adapt them to your needs.

For the purpose of data collection, BHANSA uses:
- Google Analytics
- Facebook Pixel

Our site may contain links to other websites that BHANSA does not manage and for which it is not responsible. We suggest that you review the privacy policies of such sites to learn how they collect and process your personal information.

BHANSA uses technical and organizational security measures to protect your data. Any personal data you make available to us, will be encrypted in the transfer via algorithms, in order to maximize the security of our site, and to avoid misuse of data by third parties. Our security measures are continuously improved in accordance with technological developments.


A cookie is a small text file that a website stores on your computer or any other device, containinig information about your navigation on that website. Cookies are necessary to facilitate browsing and customize it to the user and do not damage your computer.

Although the Policy uses the general term "cookies" because they are the main way of storing data used by this website, the browser's "local storage" space is used for the same purposes as cookies. All information in this section also applies to this "local storage".

Cookies are a necessary part of the operation of our website. The main purpose of our cookies is to improve your browsing experience. For example, they are used to remember your personal settings (such as language) as you browse the site and on future visits. The information collected by cookies also allows us to improve the site by estimating the amount and patterns of use, the suitability of the site to individual user needs, faster searches, etc. Sometimes, if we have obtained your consent in advance, we may use cookies, tags and similar tools to obtain information that allows us to show you, either from our own site or third-party sites or in any other way, ads based on an analysis of your browsing habits.

The information stored in cookies is used exclusively by BHANSA, except for those described below as "third party cookies", and they are used and managed by external legal persons to provide services that you request to improve our services and the user experience when browsing our website. These "third party cookies" are mainly used to obtain access statistics.

You can restrict, block or delete cookies from this website at any time by changing the configuration of your browser using the steps below. Although the settings are different in each browser, cookies are usually configured in the menus "Personal Settings" or "Tools". For further details on the configuration of cookies in your browser, please see the "Help" menu in the browser itself. If you generally want to know more about cookies and how they work, you can be more informed on the following sites: and

Answers to your queries

BHANSA pays special attention to the users of our services, ie to its visitors. Your opinions are extremely important to us and for that purpose we encourage you to communicate with us. You can contact us by phone: +387 36 281 000 or by e-mail to [email protected]. If you contact us, it is possible that we will process your personal data, based on your query which represents your consent, and in the event of a complaint, based on our legitimate interest, in order to:

  • respond to your inquiry;
  • process a possible complaint and take the necessary actions;
  • provide you with information about our activities and services and your rights.
  • For these purposes, we process your personal data that you provide to us on that occasion, and in particular your name and surname, telephone number, address, e-mail, date of the inquiry and the nature of the inquiry. BHANSA processes personal data of natural persons, which may include personal data such as name and surname, address, and contact information. Providing your personal data in this case is a necessary condition for the functioning of the services used at

How and with whom we share your personal data
We may share your personal data with government authorities at their request and with third parties who provide us with personal data processing services as executors of the processing. These service providers, in accordance with the regulated contractual relations for the purpose of personal data protection, are obliged to use the data entrusted to them only in accordance with our guidelines and strictly for the purpose for which we have contracted.

Your rights
You can do at any time the following:

  • request access to your personal data and request an update of personal data;
  • request that we provide you with additional information on how we use your information;
  • receive personal data about you that you have provided to us in a structured, commonly used and machine-readable format and, where technically possible, to transfer this information to another leader of processing without impediment if the processing of your data is based on your consent and is carried out in an automated way;
  • request the deletion of the user's personal data. Since users can request deletion only of their personal data, for the protection of users, we may ask you to verify your identity before making a request;
  • in cases where the processing is based on consent, withdraw your consent with effect in the future in order to stop such specific processing.
  • withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal;
  • request a restriction on the processing of your personal data;
  • give an objection to any processing which is based on our legitimate interest, unless the reasons for the execution of such processing are stronger than the right to protection of personal data.

Data Protection Officer
In case of any questions regarding the processing of your personal data and the exercise of rights, you can contact our Data Protection Officer. If you suspect a breach related to the protection of your personal data, you have the right to lodge a complaint with Personal Data Protection Agency.

Contact details of the processing manager
Processing manager: Rade Zucić, expert associate for public relations and the Web
Address: Ortiješ bb, 88000 Mostar, BiH
Phone: +387 36 446 259
Email: [email protected]

Confidentiality and access to data
With this statement, BHANSA undertakes that in accordance with EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data (Regulation) to maintain the confidentiality of all personal data to which it has the right and authority to access, and that we will use the same personal data exclusively for a specific (prescribed) purpose.

Data confidentiality
We want to make it clear that when you visit this site your personal information will remain confidential, unless you want to discover them voluntarily. We commit ourselves that we will not disclose, sell or transmit to other parties the information we have received (except in cases prescribed by the Regulation).

Changes to our Privacy Policy
In the event of changes to our privacy policy we will inform you about it on this page and update the date of the privacy policy change, as follows.

This privacy policy was last modified on 1st August, 2020.

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BHANSA - Bosnia and Herzegovina air navigation services agency

ID 4227685650001
Ortiješ bb 88000 Mostar
Bosnia and Herzegovina
Phone: +387 36 281 000
Fax: +387 36 281 010

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